With SAP Field Service Management (SAP FSM) you offer your customers optimal on-site customer service. The software supports those responsible for the service during the entire process – from the service request, through planning, the mobile field service to reporting and the final invoicing. With access to relevant service, product and customer data, your employees always have all the information they need on the go at their fingertips. In this way you offer a proactive service experience that will convince your customers.
SAP Field Service Management
From Planning to Implementation – Excellent On-site Customer Service
More efficient service processes & transparency
SAP FSM enables you to standardize and streamline your service processes and thus more efficiency and transparency as well as minimizing errors and delays. The direct integration and a consistent end-to-end process lead to a significant increase in service efficiency.
Tailored to the needs of the sales force
Detailed and comprehensive reporting ensures constant transparency. With just one click, you can evaluate all areas and make decisions based on real-time analyzes. For example, you can track spare parts in every phase of the work order, inquiries and returns or the warehouse and vehicle management of your field service in real time.
Mobile Field Service Management
Thanks to the offline-capable mobile app for iOS, Android and Windows, your sales representatives have all the data they need for work at hand. With just one click you can view SLAs, customer reports, availabilities, GPS tracking of locations, service checklists and much more.
Individual reports and invoices
Create complete service reports including working hours, expenses, mileage and material on site. You simply upload the invoice reports automatically to your ERP solution and can automatically send the invoices from there to your customers.
Optimized scheduling and deployment
Relieve your service center by using semi or fully automated planning aids and optimize route planning at the same time. Prioritize important service requests and manage complex shift schedules.
Improve the self-service experience of your customers with a transparent process overview, e.g. through access to always available self-services or the simple creation of service calls by scanning QR codes or arranging service appointments via intelligent chatbots. This gives your employees more time to process complex inquiries.
Create your own pool of qualified service technicians - consisting of employees, partners, suppliers or freelancers. In this way, you can master every requirement, compensate for bottlenecks in your own staff and always have the right expertise on site for every service order.
Developed for the requirements of medium-sized businesses
SAP FSM Licencecosts
Increase in sales and efficiency thanks to perfect customer service
These customers are already successfully using SAP FSM
Use the experience of our experts
We would be happy to discuss your individual customization requests with you personally and advise you on add-ons that make your business easier. Free and without obligation!